Document: Policies
Applies to: The Signature Experience · Santerra
The terms, in plain language
The short version of what guests agree to. The complete terms live in the guest agreement, signed electronically at booking.
(001) Payment, cancellation & refunds
Deposits and refunds
- Payment, deposit and cancellation terms are published when reservations open, alongside rates. They will be plain, fair, and written to be read.
- If Santerra cancels a stay, guests receive a full refund.
[Rates published when reservations open]
(002) The nature of the program
Wellness education, not medical care
The Signature Experience is an educational and experiential wellness program. Santerra and its facilitators are not physicians, psychologists, therapists, or licensed healthcare providers, and nothing in the program constitutes medical care, mental-health treatment, diagnosis, or therapy. We encourage every guest to consult their own physician before attending, and every activity all week is an invitation, never a requirement.
(003) Your data
Your results are yours
Assessment results and any wearable data a guest chooses to share belong to the guest. If we publish outcomes, it is only in aggregate and de-identified form — never named, never individual, never shared with other guests. Sharing wearable data is voluntary and can stop at any time, and guests may request deletion of their raw data after the day-90 report.
[Aggregate only · never named]
Questions about any of this? Ask on the call.